PWDS / Prominance — Command Deck CRM

PWDS needed a centralized system to manage its sales and operational processes from the initial customer enquiry through measurement, quotation, order processing, and billing.

With different teams involved in sales, internal coordination, and management, the business needed better visibility and control over activities across departments. Sales information also needed to flow seamlessly into the billing management system to avoid disconnected processes and duplicate data entry.

The challenge was to bring the complete sales and operations workflow into one connected platform while giving each team the tools and information relevant to their role.

We developed a complete Sales & Operations Control Management Platform connecting the field sales team, internal sales team, and management through dedicated mobile applications and centralized workflows.

The solution covers the complete sales cycle:

Sales Team Mobile App — manage customer activities, sales enquiries and field-level sales operations.
Internal Sales Management App — coordinate enquiries, measurements, quotations, orders and follow-ups.
Management App — provide management with visibility into sales activities, orders and operational performance.
Measurement Management — capture and manage customer/project measurements as part of the sales workflow.
Quotation Management — prepare, manage and track quotations from a centralized system.
Order Management — convert sales activities and quotations into structured orders and track their progress.
Billing Integration — connect the sales and order workflow with the existing billing management system.

The platform creates a connected workflow from Sales → Measurement → Quotation → Order → Billing, allowing information to move between teams and systems with greater consistency and control.